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World Rugby statement: England versus Argentina World Cup fan delays

(Photo by Henry Browne/World Rugby/Getty Images)

An investigation has been started by World Rugby after Saturday night’s Rugby World Cup match in Marseille began with a number of fans stuck outside the stadium due to delays in gaining entry to Stade Velodrome.

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Long queues formed in advance of the 9pm local time kick-off and some of the eventual 63,118 official attendance were said to have missed the early action – including Tom Curry’s yellow-upgraded-to-red-card – in a Pool D fixture that 14-man England comfortably won 27-10.

According to social media videos and pictures, queues had formed on the steps up to the stadium on the Boulevard Michelet side of the ground.

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A World Rugby statement read: “The France 2023 Organising Committee can confirm that it is taking steps to improve access to Stade de Marseille following delays ahead of the Rugby World Cup 2023 Pool D match between England and Argentina, which resulted in a number of fans taking their seats after kick-off.

“While all 63,118 ticket holders were able to take their seats and there were no reported incidents, fan experience is paramount to everyone involved in the staging of the tournament and we would like to reassure fans visiting Marseille that the following actions are being taken in partnership with all
stakeholders:

  • France 2023 are deploying more service volunteers to welcome fans to the Stade de Marseille and direct ticket holders to the appropriate entry points
  • There will be an increase of announcements on public transport in French and English to ensure that fans are directed to the right metro stop
  • Direct communications are being deployed to ticket purchasers reiterating key information including transport, entry points and gate opening times

“Communication to ticket purchasers via direct messaging, social, digital and news media will include reminders on the following information:

  • Access to the Stade de Marseille is via two metro stops (Line 2) depending on seating:
    – Rond-point du Prado stop for Jean Bouin access and North Stand – Entry 1
    – Marguerite Dromel stop for Ganay access and South Stand – Entry 2
  • The Stadium plaza will open three hours prior to kick off. The initial ticket and security check will take place on both sides of the stadium
  • We encourage ticketholders to enter the initial checkpoint early and enjoy the entertainment, food and beverage options on offer in the stadium plaza
  • Two hours prior to kick off a second ticket check will open for fans to access their seats and further food and drink options inside the venue. We encourage fans to proceed through this second check as early as possible
  • Fans are also reminded that limited food and (non-alcoholic) drinks are permitted inside the venue, this includes uncapped plastic bottles below 500ml, baby bottles, homemade sandwiches and any other food or drink required for duly proved medical purposes

“Fans are the heartbeat of the tournament and we would like to apologise to fans impacted by yesterday’s access challenges. We are working hard to enhance the experience for all visiting Marseille for Rugby World Cup 2023.”

Points Flow Chart

England win +17
Time in lead
55
Mins in lead
5
69%
% Of Game In Lead
6%
34%
Possession Last 10 min
66%
3
Points Last 10 min
7

The next game that will take place in Marseille is Sunday’s Pool B fixture featuring defending champions South Africa and Scotland, which has a 5:45pm local time kick-off.

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2 Comments
S
Stephen 468 days ago

"Fan experience is paramount! hey? Temps in the mid 20cs and higher, players getting water breaks, but fans not allowed to take in bottles of water.... but can buy it in Stadium. Sounds like the Ryanair business model at work. 🙄

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J
JW 1 hour ago
Does South Africa have a future in European competition?

I rated Lowe well enough to be an AB. Remember we were picking the likes of George Bridge above such players so theres no disputing a lot of bad decisions have been made by those last two coaches. Does a team like the ABs need a finicky winger who you have to adapt and change a lot of your style with to get benefit from? No, not really. But he still would have been a basic improvement on players like even Savea at the tail of his career, Bridge, and could even have converted into the answer of replacing Beauden at the back. Instead we persisted with NMS, Naholo, Havili, Reece, all players we would have cared even less about losing and all because Rieko had Lowe's number 11 jersey nailed down.


He was of course only 23 when he decided to leave, it was back in the beggining of the period they had started retaining players (from 2018 onwards I think, they came out saying theyre going to be more aggressive at some point). So he might, all of them, only just missed out.


The main point that Ed made is that situations like Lowe's, Aki's, JGP's, aren't going to happen in future. That's a bit of a "NZ" only problem, because those players need to reach such a high standard to be chosen by the All Blacks, were as a country like Ireland wants them a lot earlier like that. This is basically the 'ready in 3 years' concept Ireland relied on, versus the '5 years and they've left' concept' were that player is now ready to be chosen by the All Blacks (given a contract to play Super, ala SBW, and hopefully Manu).


The 'mercenary' thing that will take longer to expire, and which I was referring to, is the grandparents rule. The new kids coming through now aren't going to have as many gp born overseas, so the amount of players that can leave with a prospect of International rugby offer are going to drop dramatically at some point. All these kiwi fellas playing for a PI, is going to stop sadly.


The new era problem that will replace those old concerns is now French and Japanese clubs (doing the same as NRL teams have done for decades by) picking kids out of school. The problem here is not so much a national identity one, than it is a farm system where 9 in 10 players are left with nothing. A stunted education and no support in a foreign country (well they'll get kicked out of those countries were they don't in Australia).


It's the same sort of situation were NZ would be the big guy, but there weren't many downsides with it. The only one I can think was brought up but a poster on this site, I can't recall who it was, but he seemed to know a lot of kids coming from the Islands weren't really given the capability to fly back home during school xms holidays etc. That is probably something that should be fixed by the union. Otherwise getting someone like Fakatava over here for his last year of school definitely results in NZ being able to pick the cherries off the top but it also allows that player to develop and be able to represent Tonga and under age and possibly even later in his career. Where as a kid being taken from NZ is arguably going to be worse off in every respect other than perhaps money. Not going to develop as a person, not going to develop as a player as much, so I have a lotof sympathy for NZs case that I don't include them in that group but I certainly see where you're coming from and it encourages other countries to think they can do the same while not realising they're making a much worse experience/situation.

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